Recruiting in the fast lane: how ClickMechanic improved hiring with ATS

Fiona McSweeney | Workable in action |

For companies who’ve been hiring for years, Applicant Tracking Software (or ATS) is a familiar term. But for those new to candidate sourcing, or for rapidly expanding businesses suddenly trying to meet a sharp rise in recruitment needs, the benefits of ATS and how to use it may not be clear.

In a series of blog posts, customers from different sectors and of varying shapes and sizes explain why they use Workable and how its tools and products have impacted their recruiting and hiring process.

To kick things off, small, but super successful start-up, ClickMechanic, reveals how using Workable’s ATS turned around its sourcing strategy overnight.

Need. More. Talent. Now!

As far as business problems go, it’s a pretty good one to have.

Picture the scene…

You’re a relatively young start-up. In the beginning it was just you. In a tiny office. With a laptop. A phone. A list of phone numbers. Intermittent wifi. And a water cooler (if you were lucky). You worked hard. Your idea was good. Business grew and it’s kept on growing. Fast.

Now you’re working with a team of people. Your office is busy and bustling, but still you need more talent to meet the needs of your customers.

The simple, straightforward spreadsheet you once used to keep track of your recruitment has been replaced by at least five different spreadsheets – all formatted differently and all used by various different people in various different ways. Your once tidy inbox is now bursting with emails, resumes, calendar invites and documents, which, however quickly you file, just keep on coming.

If this sounds familiar, you’re not alone. A similar scene led owner and co-founder of ClickMechanic, Andrew Jervis, to seek out Workable earlier this year.

Fast-growth, sluggish systems

Since starting out in 2012, ClickMechanic’s customer-base has rocketed. Thousands are now using their online platform to book honest, reliable and vetted mechanics across the UK. Sophisticated software, efficient customer support, and prompt and professional service have led to fast growth, which isn’t slowing down.

But fast-growth has prompted an urgent need for more talent within the team. And a more long-term strategic approach to candidate-sourcing.

Just a few years ago, the company consisted of the two co-founders (Andrew Jervis and Felix Kenton) and one mechanic. With their HQ in London, ClickMechanic now it employs 15 people, with another five job offers in the pipeline. They’ve also got over 1000 mechanics and garages on their books.

Before finding out about Workable’s Applicant Tracking System, the company’s approach to managing their recruitment process was described by Andrew as “…clumsy, confusing and messy”. At best. With “sluggish, slow systems” struggling to keep pace.

“As more roles needed to be filled, so more people needed to be involved in the hiring process. Information was logged by different people on different sets of spreadsheets, emails with resumes for various different roles were pouring into one overflowing inbox. The approach was inefficient and the process only just about manageable”.

Sourcing specialized talent from Day One

Growing at pace, the company needed to find a way to better manage their candidate flow. They joined Workable for a free trial, which quickly convinced them to sign up for a full plan. They’ve been using it ever since.

The team needed to get moving with their recruitment fast. Workable’s intuitive interface meant they could start sourcing straight away, without using up time on training or familiarisation.

“We all found it really easy to set up; straightforward and transparent. Being able to use it from Day One with no training was a real bonus for us as we desperately needed to start hiring and building our team.”

They recruited eight new employees in just three months, and have another five positions to fill. Impressed with the quality of candidates, through Workable they’ve found talent to fill a number of different, specialised roles; from customer service and operations to marketing, sales and engineering.


Functionality favorites

While all of the functionality has proved useful, the candidate pipeline stands out as their favorite feature with its clear overview and streamlined management of the process. Being able to centralise communication and resources is also a big plus.

“We all really love being able to move people through the pipeline, and the transparency of the process. Getting our hands on resumes at speed and then being able to contact and respond to candidates all within the same system is also really great.”

Their approach to job posting has also been transformed. Now managed with one simple click, their old approach was just a *little* more clunky…

“Advertising new roles across job boards used to take a huge amount of time. It was a major pain as we had to manually post one job at a time. Since we’ve started using the one-click feature with Workable it’s made posting jobs 200% easier. To further streamline the whole recruitment process, we integrated Workable into our careers page. Job specs now load automatically from Workable. What’s also great is that new candidate applications drop right into the roles in the dashboard as opposed to having various emails coming in.”

Meet Rick, Austin, Andrew, James and Simon…

Since using Workable, there are now lots more names and faces to add to ClickMechanic’s growing team. Rick, Austin, Andrew, James, and Simon are just some of the new talent working away in the ClickMechanic office. Business is good. Recruitment is now streamlined, efficient, productive and transparent. Wifi is no longer intermittent. The office is large and roomy. They now just need to buy a second water cooler. Happy days.

Read more from the series:

If you’ve got a story to tell please do let us know!

Considering an ATS? See how Workable compares to other applicant tracking systems, like Lever and Greenhouse.

Looking for an all-in-one recruiting solution? Workable can improve candidate sourcing, interviewing and applicant tracking for a streamlined hiring process. Sign up for our 15-day free trial today.

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Fiona McSweeney

Fiona McSweeney is a product marketing writer at Workable. She shares the latest news on product features, new releases and a little of what life is like behind the scenes at Workable.

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